Privacy Policy

Introduction

Pulse ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and website (collectively, the "Service").

By using the Service, you agree to the collection and use of information in accordance with this policy.

Information We Collect

Information You Provide

• Account Information: When you create an account, we collect your email address and any profile information you choose to provide.
• Contact Information: When you contact us, we collect your name, email address, and message content.
• Preferences: Your saved events, venues, and locale preferences.

Information Collected Automatically

• Device Information: Device type, operating system, unique device identifiers.
• Usage Data: How you interact with the app, features used, and time spent.
• Location Data: With your permission, approximate location to show nearby events and venues.
• Analytics Data: App performance and crash reports.

Third-Party Services

We use the following third-party services that may collect information:

Auth0 (Authentication)

We use Auth0 to manage user authentication. When you sign in using social login providers (Google, Facebook, etc.), Auth0 processes your authentication data according to their Privacy Policy.

Firebase (Analytics)

We use Firebase Analytics to understand how users interact with our app. Firebase collects usage data, device information, and app performance metrics. For more information, see Firebase's Privacy Information.

How We Use Your Information

• To provide and maintain the Service
• To personalize your experience with relevant events and venues
• To send notifications about events you've saved or may be interested in
• To respond to your inquiries and provide customer support
• To improve and optimize the Service
• To detect and prevent fraud or abuse

Data Sharing

We do not sell your personal information. We may share information with:

• Service Providers: Third parties who help us operate the Service (hosting, analytics, authentication).
• Legal Requirements: When required by law or to protect our rights.
• Business Transfers: In connection with a merger, acquisition, or sale of assets.

Data Security

We implement appropriate technical and organizational measures to protect your personal information. However, no method of transmission over the Internet is 100% secure.

Data Retention

We retain your information for as long as your account is active or as needed to provide services. You can request deletion of your account and associated data at any time.

Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict processing of your data
• Data portability

Children's Privacy

The Service is not intended for children under 13. We do not knowingly collect information from children under 13.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

Contact Us

If you have questions about this Privacy Policy, please contact us at:

Email: privacy@thepulse.guide

Or use our contact form.